Terms of Use & Store Polices
Terms of Use for Online Contact Form
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By submitting this contact form, you agree to allow Mosaic Forum to use the provided information to contact you via text messages and emails. This communication may include updates, promotional offers, and informational content relevant to your interests and interactions with us.
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Consent: You acknowledge that by providing your phone number and/or email address, you consent to receive text messages and emails from us at the details provided. Standard text messaging and data rates may apply according to your service plan.
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Opt-Out: You have the right to opt out of receiving promotional communications at any time. To opt out of text messages, you can reply "STOP" to any message you receive. To unsubscribe from emails, click the "unsubscribe" link located at the bottom of the email. Please note that opting out of promotional communications does not affect the receipt of service-related communications, such as account confirmations or transactional updates.
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Changes to Terms: Mosaic Forum reserves the right to modify these terms at any time. Any changes will be effective immediately upon posting the revised terms on our website, and your continued use of the contact form signifies your acceptance of these changes.
For further questions or concerns regarding these terms or your personal information, please contact us at connect@mosaicforum.org.
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Store Policies - Returns and Refunds
At Mosaic Forum your satisfaction is our priority. Our products are print-on-demand via Printful. Our store policies closely follow their refund and return policies. If your order arrives damaged, defective, or with a misprint, we are committed to making it right.
Damaged or Defective Items
If you receive an item that is damaged, defective, or not as described, please contact us within 21 days of receiving your order. Include your order number and a photo of the issue. We will review your claim and, if approved, provide a replacement or issue a full refund.
Incorrect Orders
If you receive an item different from what you ordered, please notify us within 21 days of receiving your order. We will promptly correct the mistake by sending you the correct item at no additional cost.
Cancellations & Changes
Once an order is placed, it enters production quickly. Therefore, we are unable to accommodate cancellations or changes after the order has been processed. Please double-check your order details before submitting it.
Exceptions
We do not accept returns or exchanges for custom-made products unless there is a defect or error on our printing vendor's part. Refunds are not provided for orders delayed due to shipping carrier issues or customer errors, such as providing an incorrect shipping address.
Contact Us
For any issues or concerns, please reach out to us at connect@mosaicforum.org. We are here to assist you and ensure you have a positive experience with Mosaic Forum.